Terms and Conditions
Privacy Policy

Effective Date:   March 2025

By opting in to receive SMS messages from Beacon Counseling (a ministry of the Cross Church, formerly known as First Baptist Church, Wylie, TX), you agree to these Terms and Conditions.

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Beacon Counseling for appointment reminders and general two-way communication about scheduling. Message and Data Rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive messages pertaining to your account with us as you request, or up to 1 message reminder per appointment. Beacon Counseling reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Beacon Counseling and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy which you can find on our website

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying “STOP” to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed. For assistance, reply “HELP.”

Help/Customer Support

You may also contact us directly at the number listed on our website for our main office.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Risks

We take confidentiality and HIPAA rules seriously, as such we have secured and made compliant all aspects of text messaging that we can control, however, by sending a text message, you are accepting the risk of privacy and confidentiality should someone view information on your own device.  This is a risk that you choose to accept by sending a text message.

Rules

Text messaging is for scheduling, cancelling, or rescheduling appointments only.  No therapeutic or counseling services may be delivered via text message. 
Text messages are only received when a clinician seeks to look a them and are only received during working hours.

Emergency Procedures

Certain situations, including emergencies and crises, are inappropriate for text messaging for health therapy services.  If in an emergency or crisis, please call 9-1-1 or seek help from a hospital or crisis-oriented health care facility in my immediate area.